Support
Triasys Fernwartung
In a nutshell
We are always there for you.
3 good reasons
Accessibility on different channels
Automatic conversion of email into a ticket
Customer portal with all information on your relationship with Triasys AG
Support
Triasys offers its customers different types of support contracts.
The scope of services depends on the customer's requirements. If you have your own IT specialist, then you can commit us as 2nd level support.
Or you can make use of our experience for areas in which you do not want to build up your own know-how.
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If you do not have your own system engineer, it might make sense if we take over this function. Whether regular on-site deployments are agreed, or whether you call us up as required, also depends on your wishes.
During our opening times (Mo - Fr 08:00 - 12:00 und 13:00 - 17:00 Uhr)
Servicedesk Line: +41 44 820 45 55
E-Mail: servicedesk@triasys.ch
Customer portal: Login
Contact: contact form
7x24-Support
For our TriaService customers we are also available 7 days a week, 24 hours a day. Your problem will be answered on our Business Line +41 44 545 22 50.
A technician will contact you as soon as possible.
Please note the increased hourly rates and the one-time flat fee of CHF 300 if you do not have a 7x24 support contract.